Shipping & Delivery

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

• Where do you ship to? We ship our parts worldwide directly to your yacht, marina or commercial vessel – wherever you need it.

• What are your shipping options and costs? We offer a variety of shipping options to suit your needs and budget. Shipping costs are calculated at checkout based on your order weight, destination, and chosen shipping method.

• How long will it take for my order to arrive? We prioritize fast and efficient delivery. Estimated delivery times will vary depending on your location and chosen shipping method. You’ll find this information displayed at checkout.

• Do you offer expedited shipping? Yes, we offer expedited shipping options for faster delivery times.

• Can I track my order? Yes, you’ll receive a tracking number with your shipment confirmation email, allowing you to track your order’s progress.

Ordering & Products

• What kind of vessels do you supply parts for? We specialize in parts for superyachts and commercial vessels.

• Do you carry parts for all major brands? Yes, we offer parts from all major marine brands.

• Can’t find the specific part I need on your website? No problem! Contact our sales team directly, and they’ll be happy to help you source the part you require.

• How do I get an instant quote? Use the quick quote form available on many product pages. Simply enter the product details and your contact information, and we’ll get back to you shortly.

• Do you offer any bulk order discounts? Absolutely! Contact our sales team to discuss bulk order discounts for your specific needs.

Payments & Returns

• What payment methods do you accept? We accept payment by bank transfer.

• What is your return policy? Please contact us directly for information on returns and refunds – due to the variety of the products we supply, each case needs to be processed individually.

• How do I request a return? Contact our customer service team to initiate a return request. They’ll guide you through the process.

Additional Questions

• Do you offer technical support for the parts you sell? While we don’t offer direct technical support for installation or troubleshooting, we can provide access to relevant technical documentation and resources from manufacturers – and can recommend marinevac.com – who are specialists in a wide variety of engineering, drainage and HVAC systems for both yachts and commercial vessels.

• Can I create an account on your website? Yes, creating an account allows you to save your preferences, track order history, and receive updates on new products and promotions.

If you are not sure of the part you need, contact us and we will help find the correct part for you.